At My Store, we’re committed to delivering your order quickly and efficiently. Please review our shipping policy below to understand how our shipping process works.
1. Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- During high-demand periods or sales, processing may take an additional 1-2 business days.
2. Shipping Options & Delivery Times
We offer several shipping options to suit your needs:
- Standard Shipping: Typically 5-15 business days, depending on your location.
- Express Shipping: Typically 3-7 business days. Note that express shipping may not be available for all products or regions.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or regional disruptions.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight and destination of your order.
- From time to time, we may offer free shipping promotions. These will be announced on our website and will apply automatically at checkout.
4. Tracking Your Order
Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to monitor the delivery status of your order via our "Track My Order" page.
5. International Shipping
We proudly ship worldwide! However, please be aware that international orders may be subject to customs fees, import taxes, or other charges, which are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
6. Lost or Delayed Shipments
If your order is delayed or appears lost, please contact us at mystore@gmail.com. While we cannot control delays due to the carrier, we will work with you to resolve the issue and ensure your satisfaction.
7. Incorrect or Undeliverable Addresses
Please ensure that your shipping address is correct when placing your order. If a package is returned to us due to an incorrect address or failed delivery attempt, we will notify you to arrange reshipment. Additional shipping fees may apply for reshipment.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us immediately at mystore@gmail.com with your order number and photos of the damage (if applicable). We will gladly assist you with a replacement or refund as appropriate.
Contact Us
If you have any questions regarding our shipping policy, feel free to reach out to us at mystore@gmail.com. We’re here to ensure a smooth and positive shopping experience!