At My Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return policy below to ensure a smooth and hassle-free return process.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- To qualify for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as perishable goods, custom products, and intimate apparel, may be exempt from returns. Please check the product description to see if your item qualifies.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at mystore@gmail.com or through our Contact Us page, providing your order number and reason for the return.
- Our team will provide you with a return authorization and instructions for sending the item back.
- Once we receive and inspect the item, we’ll notify you of the approval or rejection of your return.
3. Refunds
If your return is approved:
- A refund will be issued to your original payment method within 5-10 business days of receiving your returned item.
- Please note that it may take additional time for your bank or credit card company to process the refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or variation:
- Please contact us to confirm availability of the desired item.
- Once the original item is returned and inspected, we’ll ship the exchange item to you.
5. Shipping Costs
- Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
- If you received a damaged or incorrect item, please contact us immediately for a prepaid return label.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food items)
- Custom or personalized products
- Gift cards
- Intimate or sanitary goods (e.g., undergarments)
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account again.
- Contact your credit card company, as processing may take additional time.
- If you’ve done all of the above and still have not received your refund, please contact our customer service team for assistance.
Contact Us
For any further questions regarding your return or refund, reach out to us at mystore@gmail.com. We’re here to make your shopping experience as smooth as possible!